Privacy Policy

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Effective Date: January 1, 2025  |  Last Updated: May 2025

Proservices Installation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us, including via SMS text messaging. Please read this policy carefully. By using our services, you agree to the practices described herein.

§ 01

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, mailing address.
• Project & Service Details: Information you provide about your installation or service needs, property address, and scheduling preferences.
• Technical Data: IP address, browser type, device identifiers, pages visited, and referring URLs collected automatically when you use our website.
• Communications Data: Records of correspondence including emails, phone calls, and SMS messages.
• Payment Information: Billing details processed securely through third-party payment processors. We do not store full payment card numbers.

§ 02

We use the information we collect to:

• Provide, schedule, and fulfill installation and related services.
• Send appointment confirmations, reminders, and service updates.
• Respond to your inquiries and provide customer support.
• Send promotional communications about our services (with your consent where required).
• Improve our website, services, and internal operations.
• Comply with legal obligations and enforce our agreements.

§ 03

Program Description: Proservices Installation offers SMS text messaging to provide appointment confirmations, scheduling reminders, project status updates, estimates, and promotional offers related to our installation services.

How to Opt In: You may opt in to receive SMS text messages from Proservices Installation through any of the following methods:

• Website Form: By submitting your mobile phone number on our website contact or scheduling request form and checking the box that reads: "By checking this box, you consent to receive SMS text messages from Proservices Installation regarding your service requests, appointments, and promotions. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out or HELP for help. View our Privacy Policy."
• Keyword Opt-In: By texting JOIN to our designated SMS number.
• Written or Verbal Consent: By providing written or verbal consent when scheduling a service appointment.

Types of Messages: Once opted in, you may receive SMS messages related to:

• Appointment scheduling confirmations and reminders
• Project updates and service notifications
• Estimates, invoices, and follow-ups
• Promotional offers and announcements from Proservices Installation

Message Frequency: Message frequency varies based on your service activity and preferences. You may receive up to 4–8 messages per month. We will not send excessive or unsolicited messages.

Message & Data Rates: Msg & data rates may apply. Charges are billed by and payable to your mobile service provider. Proservices Installation is not responsible for any fees charged by your wireless carrier.

How to Opt Out (STOP): You may cancel SMS messages at any time. To opt out, reply STOP to any text message received from us. After texting STOP, you will receive one final confirmation message: "You have been unsubscribed from Proservices Installation SMS messages. No further messages will be sent. Reply JOIN to re-subscribe." No further messages will be sent unless you choose to re-subscribe.

How to Get Help (HELP): For assistance with our SMS program, reply HELP to any message. You will receive a response with support information: "Proservices Installation: For help, contact us at [phone] or [email]. Reply STOP to unsubscribe. Msg & data rates may apply." You may also contact us directly using the information in Section 11.

Supported Carriers: Our SMS program is compatible with all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, and others. Carrier support is not guaranteed for all carriers. We are not liable for delayed or undelivered messages due to carrier issues.

No Sharing of SMS Opt-In Data: Mobile opt-in information and SMS consent data will not be shared with, sold to, or transferred to any third parties or affiliates for marketing or promotional purposes under any circumstances.

Privacy Policy: Your use of our SMS program is also governed by this Privacy Policy. Information collected through SMS communications is used solely to deliver the services described above and to respond to your inquiries. For full details on how we handle your data, please refer to this Privacy Policy in its entirety or contact us at the information provided in Section 11.

§ 04

Our website may use cookies, pixels, and similar technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.

We may use third-party analytics services (such as Google Analytics) that collect anonymized usage data to help us understand how visitors interact with our site.

§ 05

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist in operating our business (scheduling software, payment processors, SMS platforms), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.
• Safety: When necessary to protect the rights, property, or safety of Proservices Installation, our customers, or the public.

§ 06

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

§ 07

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

§ 08

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access and receive a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to certain legal exceptions.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information in Section 11.

§ 09

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we may delete it.

§ 10

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices — including SMS opt-out requests — please contact us:

Proservices Installation

Email: quotes@proserviceinstalls.com

Phone: (682)  267-3553 

Website: www.proserviceinstalls.com

We will respond to all privacy-related inquiries within 10 business days.